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At BNB, we take pride in delivering refined, thoughtfully curated supplements to our customers. Please review the information below regarding order processing and delivery timelines.

By placing an order with BNB, you agree to the terms outlined in this Shipping Policy.

Order Processing

• All orders are processed within 1 to 5 business days after payment confirmation.
  
• Orders are not processed or shipped on weekends or public holidays.
  
• During promotional periods or high-volume seasons, processing times may be extended slightly. We appreciate your patience as we prepare your order with care.
  

Delivery Timeframes

We currently ship primarily to customers within the United States. Estimated delivery time:

• United States: 7 to 15 business days after processing.
  

Delivery times are estimates only and are not guaranteed. Actual transit times may vary due to factors beyond our control, including but not limited to:

• Carrier delays
  
• Customs processing
  
• Weather conditions
  
• Seasonal demand
  
• Address verification issues
  
• Regulatory or transportation disruptions
  

BNB is not responsible for shipping delays once an order has been handed to the carrier. Orders in transit are not eligible for cancellation or refund solely due to shipping time estimates.

International Fulfillment

To maintain exclusive sourcing and curated collections, certain products may be fulfilled through our trusted international distribution partners. As a result, shipments may originate from facilities outside the United States. This allows us to offer distinctive designs while maintaining competitive pricing and quality oversight.

Shipping Rates

• Shipping costs are calculated at checkout based on destination and selected shipping method.
  
• Promotional shipping offers may be available from time to time and may include minimum purchase requirements or regional limitations.
  

Address Accuracy

Customers are responsible for ensuring all shipping information is accurate and complete at checkout. BNB is not liable for:

• Delays caused by incorrect or incomplete address information
  
• Packages delivered to an address provided incorrectly by the customer
  
• Packages returned due to address errors
  
• Reshipping fees may apply for returned packages.
  

Lost, Delayed, or Damaged Shipments

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier. If your order appears significantly delayed, lost, or damaged, please contact us at bionaturebloom@outlook.com within 48 hours of delivery confirmation (for damage) or within a reasonable timeframe for transit concerns.

We will assist in initiating a carrier investigation where applicable. Resolutions may include replacement, store credit, or claim assistance at BNB’s discretion.

Delivery Confirmation

Orders marked as delivered by the carrier are considered fulfilled. BNB is not responsible for lost or stolen packages after confirmed delivery. Customers are encouraged to ensure a secure delivery location.

Return Window Alignment

Please note: BNB’s 30-day return policy begins from the date an order is marked as delivered by the carrier, not from the purchase date.

Policy Updates

BNB reserves the right to update or modify this Shipping Policy at any time. The most current version will always be posted on this page